Shipping & Return Policy 

Shipping & Return Policy 

Return and Refund Policy  



Last updated: November 05, 2021


Thank you for shopping at BenSneaker©.


If, for any reason, You are not completely satisfied with a purchase We invite

You to review our policy on refunds and returns.


The following terms are applicable for any products that You purchased with



Interpretation and Definitions  






The words of which the initial letter is capitalized have meanings defined

under the following conditions. The following definitions shall have the same

meaning regardless of whether they appear in singular or in plural.





For the purposes of this Return and Refund Policy:


  * Company (referred to as either “the Company”, “We”, “Us” or “Our” in this

    Agreement) refers to trade name BenSneaker©, Baronie 25, 5345 NG, Oss. KVK 66659396, Company Podotalent.


  * Goods refer to the items offered for sale on the Service.


  * Orders mean a request by You to purchase Goods from Us.


  * Service refers to the Website.


  * Website refers to BenSneaker©, accessible from


  * You means the individual accessing or using the Service, or the company,

    or other legal entity on behalf of which such individual is accessing or

    using the Service, as applicable.


Your Order Cancellation Rights  



You are entitled to cancel Your Order within 14 days without giving any reason

for doing so.


The deadline for cancelling an Order is 14 days from the date on which You

received the Goods or on which a third party you have appointed, who is not

the carrier, takes possession of the product delivered.


In order to exercise Your right of cancellation, You must inform Us of your

decision by means of a clear statement. You can inform us of your decision by:


  * By email:


  * By visiting this page on our website:


We will reimburse You no later than 14 days from the day on which We receive

the returned Goods. We will use the same means of payment as You used for the

Order, and You will not incur any fees for such reimbursement.


Conditions for Returns  



In order for the Goods to be eligible for a return, please make sure that:


  * The Goods were purchased in the last 14 days

  * The Goods are in the original packaging

  * The Goods were not used or damaged

  * You have the receipt or proof of purchase


The following Goods cannot be returned:


  * The supply of Goods made to Your specifications or clearly personalized.

  * The supply of Goods which according to their nature are not suitable to be

    returned, deteriorate rapidly or where the date of expiry is over.

  * The supply of Goods which are not suitable for return due to health

    protection or hygiene reasons and were unsealed after delivery.

  * The supply of Goods which are, after delivery, according to their nature,

    inseparably mixed with other items.


We reserve the right to refuse returns of any merchandise that does not meet

the above return conditions in our sole discretion.


Only regular priced Goods may be refunded. Unfortunately, Goods on sale cannot

be refunded. This exclusion may not apply to You if it is not permitted by

applicable law.


Returning Goods  



You are responsible for the cost and risk of returning the Goods to Us. You

should send the Goods at the following address:



Baronie 25, 5345 NG, Oss  



We cannot be held responsible for Goods damaged or lost in return shipment.

Therefore, We recommend an insured and trackable mail service. We are unable

to issue a refund without actual receipt of the Goods or proof of received

return delivery.





If you need to exchange a product for the same one, contact us. Please note

that We only replace Goods you received defective or damaged.





If the Goods were marked as a gift when purchased and then shipped directly to

you, You’ll receive a gift credit for the value of your return. Once the

returned product is received, a gift certificate will be mailed to You.


If the Goods weren’t marked as a gift when purchased, or the gift giver had

the Order shipped to themselves to give it to You later, We will send the

refund to the gift giver.


Contact Us  



If you have any questions about our Returns and Refunds Policy, please contact



  * By email:


  * By visiting this page on our website:





Please allow 3-5 business days for order processing and verification. We are not responsible for any lost, stolen, or damaged shipments. We cannot and will not change or intercept a package to alter the delivery. Please fill out address information as accurate as possible, you can use google maps.


All orders are shipped by PostNL, UPS or USPS. We have normal orders > €99,- and small orders < €99,-.

NL orders will be priced at a flat rate of €6,95 (each extra item €2,50); smaller orders will be priced at a flat rate of €4,95 (each extra item is €0,30).


EU orders will be priced at a flat rate of €12,95 (each extra item €2,50); smaller orders will be priced at a flat rate of €7,95 (each extra item is €0,30).
Outside EU orders will be priced at a flat rate of €20,95 (each extra item €2,50); smaller orders will be priced at a flat rate of €11,95 (each extra item is €0,30).

Please keep in mind that some packages must be claimed upon arrival to your country and customs fees may be charged before your order can be released by your local postal agent. USPS does not have a way of obtaining customs clearance charges for individual packages, therefore we are unable to provide you with that fee at checkout.

Lost or Stolen Packages

Unfortunately, packages may go missing or are marked as delivered, yet you have not received them. If you believe your package is missing/stolen please reach out to the provided carrier and give them your tracking information. If you have any issues, please reach out to us.

We Only Make Authentic Fancy, Friendly and Healthy Sneakers.